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FAQ
Here are answers to some questions that we often hear.
Not finding what you are looking for? Please call us at 541.246.9867 and we will be happy to assist!
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How do I know that mobile physical therapy is right for me?If you are interested in physical therapy for a condition we treat but prefer to have your therapy at home or at your workplace for personal or practical reasons, mobile physical therapy is a great option for you. If you are not sure if you want to have mobile therapy or go to an outpatient clinic, you are welcome to call or text us at 541.246.9867 and we will be happy to discuss your individual situation with you to see what is the best fit.
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Is there a difference between home health physical therapy and mobile physical therapy?Yes! You are only eligible for home health physical therapy if you are homebound. You typically get home health services when you stayed in the hospital for a long time or if you are very ill. This type of therapy is also covered under a different part of your insurance. For mobile physical therapy, you do NOT have to be homebound. Your insurance treats this type of therapy as if you were going to an outpatient clinic for your physical therapy.
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Which conditions do you treat?We treat a wide variety of orthopedic conditions, offer post surgical rehabilitation, and treat common dizziness as well as balance issues. Please see our services page for a more extensive list of conditions.
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Do I need a referral or prescription for physical therapy?Short answer: No. In Oregon, you have direct access to physical therapy. Long answer: If you have traditional Medicare Part B, we will need your primary care provider's approval within 30 days after you start physical therapy. This is something we take care of and is usually not a problem. A few private insurances also require a physician's signature or referral, but this rare. We will always let you know if this is the case.
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Where do you offer mobile visits?We currently serve Springfield and East Eugene for regular visits. If you live outside these areas but are interested in mobile physical therapy, please contact us and we will be happy to discuss your options.
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What can I expect at my first appointment?We will start with a brief interview about your symptoms/issues, conduct a thorough physical exam, discuss the findings, and conclude with some treatment. You will always get some form of “homework” on your first visit. It is helpful for your therapist if you dress in comfortable attire that allows examination of the affected body part.
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How do I fill forms before my first appointment?Via email: We will email you the forms to fill. You may either fill them electronically and email them back to us to rosa@springfieldmobilept.com, or print, fill them in with a pen, and return them to us at your first visit. Via the patient portal: Go to the Consent Forms tab and sign all documents. Then go to the Intake Forms tab and fill in the Medical Intake form. Please note: you do NOT need to fill in the Patient information form, unless the information provided in the patient portal is is inaccurate and requires correction.
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How do I schedule an appointment?New patients: Please call 541.246.9867 or send a text to the same number. You can also email us at rosa@springfieldmobilept.com. Please include: - your name - best phone number to reach you - your preferred scheduling time and day We will return your call or text on the same day. Existing patients: Please call 541.246.9867 or use the auto-scheduling feature in your patient portal. Go to the appointments tab, select an available time, and click book. We will confirm you appointment on the same day.
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Which insurances do you take?At this time, we are IN NETWORK with: Regence BCBS (Commercial and Medicare plans) Pacific Source (Commercial and Medicare plans) Providence Health Plans (Commercial and Medicare Plans) Medicare Part B All Medicare supplemental plans We also welcome all MVA insurances. Unfortunately, we CANNOT take the following plans at this time: OHP/Medicaid Pacific Source OHP/Community Solutions/Dual Medicare Medicaid AARP Medicare Advantage If you have an insurance not listed here, we can check with your insurance for out-of-network physical therapy services.
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Can you explain some of the insurance terms that you use?In-Network = our clinic is contracted with your insurance Out-of-Network (OON)= our clinic is NOT contracted with your insurance Covered = your insurance pays all OR a part of your physical therapy visits Deductible = the amount you will have to pay in a plan year before your insurance starts to pay; not all payments count towards your deductible Copay = a fixed amount that you have to pay for a covered service, in this case for each physical therapy visit Co-Insurance = a share of the total cost of physical therapy that you have to pay; this amount can vary from visit to visit Out-of-pocket max = the maximum amount you have to pay for covered services in a plan year
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Which payment modes do you take?We accept all major credit and debit cards as well as Apple Pay, PayPal, Venmo, and cash.
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How do I make a payment?We bring a card reader to each appointment, which allows you to pay via credit card, debit card, or Apple Pay. If you are using PayPal or Venmo, please be sure to complete the transaction on the day of your appointment but before the scheduled appointment time. Please note that all copays and coinsurance are due at the time of your appointment.
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How do I use the patient portal?Once you contacted us to schedule your first appointment and elect to use the patient portal, you will receive an email from HelloNote with temporary login credentials and a link to log in. In the future, you may either use this link to access the portal or the green Patient Portal button on our homepage.
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